Here's a new one when it comes to spam. Apparently, if I don't give AL-QUAEDA (btw, there's no 'u' in al Qaeda, boys.) NETWORKS $10,000.00, they're gonna kill me. Ooooo, I'm scared. And WHAT? That's all I'm worth... a lousy 10 grand? Anyway, here's their original pitch... spelling and grammar horrors included. Attn, I am very sorry for you, is a pity that this is how your life is going … [Read more...]
The Jerk in Seat 12F
I was aboard an Air Canada A319 enroute to a conference in Montreal at which I was to speak the following day. I was looking forward to the 5-hour flight from Vancouver, to put the finishing touches on my presentation as well as get some other work done. After we reached cruising altitude and the seat belt sign had been extinguished, I waited about ten minutes before trying to grab my laptop case … [Read more...]
How Do YOU Cope with Terrible Travelers?
Is it my imagination, or have air travelers become increasingly rude, inconsiderate and even obnoxious in recent years? It seems that on every trip I take nowadays, there is someone who either just doesn't understand basic passenger etiquette or worse, is so self-centered that they just don't care if their behavior affects others in a negative way. The 'abusers' are many and varied. They … [Read more...]
Customer Service Hertz at YYZ
We rented a car over Christmas from Hertz at the Kipling and Dundas Street kiosk in Toronto. The folks at that location were excellent... friendly, fast and helpful. We received an upgrade to a PT Cruiser for no extra charge, and when I remarked that the car was a tad dirty and somewhat odorous, the car jockey ran in and returned immediately with a $15.00 voucher to use for either a car wash or … [Read more...]
Itinerary Change Frustrations with Air Canada
I booked our Christmas trip to Toronto on July 17th, 2007. On the original outbound leg we were booked to depart Penticton (YYF) on 20-Dec 2007 at 09:15 on AC8351, arriving Vancouver (YVR) at 10:19. Then we were to connect to AC1134 departing YVR at 12:00 and arrive Toronto (YYZ) at 19:25. (See the screen capture below). On October 21st, I received an itinerary change notice that put us on … [Read more...]
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