NOTE: This post worked! Air Canada refunded the cost of changes I made to my tickets after my mom passed away.
Open Letter to Air Canada…
Dear Air Canada Customer Service,
I’m tired of trying to deal with your new BETA system that is slower than molasses and customer service agents who don’t listen and tell me what I already know.
I just want a refund for 2 changes I made to record locator number ##P6PQQE, ticket #0142165575427.
I flew out to Toronto from Penticton on July 31st, 2016 and was going to return on August 1st, BUT my mom died on August 1st, so I called you guys and waited for nearly an hour to re-book a return on the 7th. I told the agent why I was changing the ticket, i.e. death in the family.
Then my cousins from the Netherlands were able to come to my mom’s funeral, so again I waited for nearly an hour on the phone to re-book my return for the 9th of August. Again, I told the agent why I was my changes to my flight.
I’ve now been trying since my return home to file a refund request for those changes, but your system tells me that the ‘death in the family’ notice needs to be made prior to travel, despite what I discussed with the agents.
The agent I spoke with today, tried to run me through the entire web process AFTER I’d already told her the result AND she’d kept me on hold for a lengthy period of time.
Seriously, I just want a refund for the 2 changes I made due to my mother’s death, a total of $150 plus tax – i.e. no skin of your noses.
I’ll scan and forward my mom’s death certificate… just send me an email address to get this done ASAP, please.
DONE with waiting and with Air Canada trying to make lives more difficult, especially at times like these.