“Hello?” I responded, incredulous. “Isn’t this housekeeping?”
“I called housekeeping.”
“You dialed the wrong number” came the reply.
“I didn’t DIAL at all, I pushed the ‘Housekeeping’ button.”
“You DIALED the wrong number, I’m a GUEST of the hotel“.
Wake someone up at 1AM because the phone doesn’t work. Housekeeping’s response (when I finally managed to contact them) to the problem? Switch the bedside phone for the desk phone.
Few of us were thrilled to hear that Affiliate Summit West ’09 was being held at the Rio, primarily because it’s located off the Las Vegas Strip, but I discovered many MORE reasons not to book the Rio in future.
The biggest problem was attending an Internet marketing conference and not having an Internet connection faster than 2Kbps for 5 days. I moved to another room where I was told I could pick up wireless, but couldn’t get the service and Lodgenet’s ethernet connection was no faster. In effect, I paid $35 ($12.95 twice, $9.95 once) and never had service.
I got a telephone message from the front desk that my new room was ready more than 12 hours AFTER I’d moved into the new room.
My friend Colin was locked out of his room when the battery died on the lockset. He was kept waiting half an hour for a repairman and then the guy made small talk for a few minutes before starting to work on the problem.
No power outlet within 6 feet of the desk (and the useless Internet cable) for the laptop in the first room. The second room had a power outlet in the lamp.
The TV would only turn on in AUX mode, so it needed to be reprogrammed by the housekeeping staff before I could watch it.
A guest services book printed only in Spanish.
All the GFI plugs had to be reset before bathroom appliances could be used.
Lousy service at the Shutter’s bar. We waited for 15 minutes, had our presence acknowledged, watched as a woman seated 2 seats down from us got served and then waited for another 5 minutes before someone finally came to take our order. When the bartender came, he said “<i>the other bartender would like to know what you want to drink</i>”. Huh? Weird.
Elevator buttons that would stick, causing the elevator to stop at that floor without being called. I fixed those that I came across.
Garbage and spent food trays linger in hallways for days.
Bathroom supplies are scant. Just soap, shampoo and body lotion. No shoe cloth, no shower cap and no conditioner.
NO bottle opener.
Rio claims to be an environmentally friendly hotel, yet towels that are hung to dry and intended for re-use are replaced daily.
No in-room coffee maker, kettle and therefore no complimentary coffee or tea. Apparently, that’s only available to Diamond Club members (or those paying MORE than $159 a night. By the way, a conference rate of $159.00 seems like a rip-off when suites at the Rio are available for $100.00 per night from Sunday to Thursday in January.
The Rio wasn’t all bad, however.
For the most part, staff is friendly and competent. The food at Gaylord’s, the onsite Indian restaurant was so good, we ate there twice. Food portions at American Grill are large, if not particularly tasty. Best of all was the security guard who helped me locate my missing jacket and the bartender at the Voodoo who bought my drinks. 🙂
Oh my, that’s quite the laundry list of disappointments. 🙁 I was initially bummin’ that I didn’t get in on the $159 special in time and ended up a few miles away at the Palace Station Hotel — but I scored the place at about $40/night (via inclusive Travelocity package) so I guess I lucked out (aside from the $250 I won in slots at my hotel’s casino). I had both fast wifi and ethernet in-room, for free, but did have to get creative with laptop placement as ethernet vs. power plugs were at opposite ends of the room.
James Johnson says
I went to the Rio because of the reputation of being a poker mecca and I was also a little disappointed. Though, my disappointment was about the number of slot machines, and the few slots that I and my wife wanted to play. We did have to wait a little while to get into their seafood restaurant but the food was good.
We want to thank you for informing us of the other conditions of the hotel. We’ll make sure we don’t stay there.
I am still digesting your Super-Affiliate handbook and will begin putting some of the strategies in place; I want to say shortly but it’ll probably a little while because I am a newbie to the strategies, but after that i’ll be going full bore.
Thank you for everything.
John D Taylor says
Rosalind, I love your sense of humor. With all that went wrong on that trip, it would have been easier to list the things that went right. I wonder if I would have accepted drinks from either bar tender.
I wanted to apologize for misspelling your name on the net profits today support desk. I saw it just as I clicked submit.