Ed mentioned this story to me yesterday and although I’m not shocked at Air Canada’s failure to notice a passenger left on board an aircraft, I am shocked by their failure to properly compensate.
In a nutshell, Mr. Lines, a passenger who had traveled from Heathrow to Vancouver was left sleeping in his seat after all the other passengers had disembarked and the aircraft was towed to the hangar. An hour and a half later, Mr. Lines was woken up by a mechanic who then arranged for transport back to the terminal building.
So much for having crew check the aircraft after arrival. Barr the thought that the man might have been desperately ill.
Air Canada’s idea of compensation? An apology and a 20% discount off his next flight.
How about an apology and a first class round-trip ticket to anywhere?
You can read the full story on the Globe and Mail.