On our recent road trip we stayed at three Holiday Inn Express Hotels, Whitefish Montana, Coeur D’Alane Idaho and Downtown Spokane Washington. The one that stood out in terms of service was the hotel in Coeur D’Alene.
Check-in was fast and friendly and we were given complimentary water. Shortly after we arrived in the room the desk called to see if everything was to our satisfaction. Whenever we encountered a staff member we were greeted in a friendly manner. The hotel is clean and I noticed staff cleaning the parking lot and windows around the hotel.
We noticed that they hold a movie night on Mondays and show films in the lobby.
Better yet, the evening we were there, they had a Manager’s Reception with a Free B.B.Q. dinner that included beer, wine, and soft drinks.
Holiday Inn used to have the Motto “No Surprises”, well we where pleasantly surprised by the level of service provided here.