The damage was considerable and the vehicle was no longer driveable.
After filing a police report and getting the car towed to an auto body shop, I phoned Discount Car and Truck Rentals at the Kelfield depot in Toronto to report the accident.
Here’s a snippet of how my conversation with Andrew, the Discount representative, went…
“Hi, this is Rosalind Gardner. I rented a car from your location on Wednesday afternoon. The vehicle has been involved in an accident, is no longer driveable and has been taken to Ruta Auto Collision, located at 367 Olivewood Road in Etobicoke. What other information do you need from me?”
“We don’t have cars available. It’s Friday afternoon of a long weekend and all the cars have been rented“, Andrew responded.
“OK, I’ll repeat what I just said. Hi, this is Rosalind Gardner…” (and repeated myself word-for-word).
“Oh, hang on” and he put me on hold.
I’ll spare you the details of the rest of the call, except to say that I ended it by saying, “and it would have been NICE of you to ask how I was!” and hung up before he could respond.
Fortunately, everyone else involved was considerate, i.e. human.
That included the Toronto Police constables who attended the scene, the very cute tow truck driver and Ahamad Khan from Ruta (who arranged another rental car and then drove me to the airport on Sunday).
I am also extremely pleased with both American Express and their insurance provider, Royal Sun Life. In addition to being kind and considerate, their representatives made filing the claim extremely easy.
Suffice to say that I will NOT rent from Discount again, and will return to my tried and true friends at Budget who have on-airport kiosks and therefore wouldn’t make me wait half an hour for a pickup… let alone respond the way Discount did.
I WILL however, happily continue to do business with American Express whose service I highly recommend. I can also highly recommend Ruta Auto Collision to anyone in Toronto in need of auto body work.