T-Mobile Keeps Charging a Suspended Account

Check out the screenshots on this post about T-Mobile to see how truly corrupt they are.

On April 25th, 2019, it took me over an hour on the phone to try and put a hold on my T-Mobile hotspot account, with a view to starting that account up again when we headed south for the winter in November.

At that time, the T-Mobile representative was unable to fulfill the ‘hold’ request and they, instead ‘suspended’ the account citing a bogus reason, i.e. a lost SIM, or whatever.

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Suspended T-Mobile Account

OK, whatever.

Whatever the ‘reason’, the account was suspended, yet T-Mobile kept charging me month after month for the account.

T-Mobile Payments AFTER Suspension

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In August, I phoned T-Mobile to ask that they STOP charging my credit card for an account that was suspended in April, AND that they refund the $340US that was charged to my credit card.

I spent over an hour on the phone, spoke to 4 different ‘agents’ who requested umpteen forms of identification, i.e. account number and password, email address verification, etc. AND requiring a call to my mobile hotspot number, which is NOT a phone number.

Best of all, THAT last request came from one of their so-called ‘managers’.

After that call, I finally figured out how to get back into the online portal for that account to stop the automatic payments.

So, when I logged in again today, I see that not only haven’t T-Mobile hasn’t suspended the account yet, but now they’re claiming that the account is ‘past due’.

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T-Mobile Account after Account Suspended

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T-Mobile Account PAST DUE after Account Suspended

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T-Mobile Wants My Feedback

Adding insult to injury, T-Mobile then asked for my feedback.

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Can you say ‘assholes’???

Seriously, based on the experiences we’ve endured with T-Mobile – hours and hours and hours of our time WASTED on the phone and in their offices trying to set up simple accounts and then trying to get a temporary hold – we would NEVER do business with them again, even if T-Mobile were the LAST provider on earth.

At this point, ALL I want is my $340US refunded and for them to STOP charging my account.

Actually, T-Mobile needs to delete my account and make like we NEVER did business with them, because T-Mobile is the WORST.

Even WORSE than Rogers in Canada and that’s saying a LOT.

Have you had a similar experience with T-Mobile? Please share by leaving a comment below.

Cheers,