To end a month-long trip to Europe, I booked flights on Air Canada from Toronto to Penticton on July 2nd, 2022, using 65,000 points accrued through my RBC account, plus $650.00. The flights were scheduled to depart Toronto at noon, arrive in Vancouver at 14:18, then leave Vancouver at 17:10, arriving at Penticton at 18:01 on November 2nd, 2022. I paid $185.32 for preferred seats too. AC … [Read more...]
Air Canada: Stop Wasting My Time and Trying to Screw Me Out of Money You Owe Me
NOTE: This post worked! Air Canada refunded the cost of changes I made to my tickets after my mom passed away. Open Letter to Air Canada... Dear Air Canada Customer Service, I'm tired of trying to deal with your new BETA system that is slower than molasses and customer service agents who don't listen and tell me what I already know. I just want a refund for 2 changes I made to record … [Read more...]
Air Canada Passenger Wakes up in the Hangar
Ed mentioned this story to me yesterday and although I'm not shocked at Air Canada's failure to notice a passenger left on board an aircraft, I am shocked by their failure to properly compensate. In a nutshell, Mr. Lines, a passenger who had traveled from Heathrow to Vancouver was left sleeping in his seat after all the other passengers had disembarked and the aircraft was towed to the hangar. … [Read more...]
Great News about Fuel Surcharges?
I received an email from Air Canada yesterday that included the following statement: "Great news. The fuel surcharge is now included in all our North America fares." GREAT news? Who are they trying to kid? Especially since Westjet announced yesterday afternoon that it will no longer collect one-way fuel surcharges of $20 for short haul, $30 for medium and $45 for longer flights. On a brighter … [Read more...]
Priority Screening Now Available at Some Canadian Airports
Here's the second portion of the message that I received from Air Canada today... ...enjoy the convenience of Priority Security Clearance when you travel in Executive Class or Executive First from select Canadian, U.S. and international airports. Priority Security Clearance lanes have recently been introduced in Toronto. The new Pearson Priority - Air Canada Priority Lanes are now available and … [Read more...]