This entry was originally posted on the Roamsters blog at http://rosalindgardner.me/customer-service-hertz-at-yyz/ We rented a car over Christmas from Hertz at the Kipling and Dundas Street kiosk in Toronto. The folks at that location were excellent... friendly, fast and helpful. We received an upgrade to a PT Cruiser for no extra charge, and when I remarked that the car was a tad dirty and … [Read more...]
Discount Car and Truck Rentals: How NOT to Respond to Your Customers
On Friday, August 31st, a tractor trailer made an unsafe right turn on North Queen Street in Toronto and rammed into my rental car. The damage was considerable and the vehicle was no longer driveable. (See the full set of pictures in larger detail.) After filing a police report and getting the car towed to an auto body shop, I phoned Discount Car and Truck Rentals at the Kelfield depot in … [Read more...]