This entry was originally posted on the Roamsters blog at http://rosalindgardner.me/customer-service-hertz-at-yyz/ We rented a car over Christmas from Hertz at the Kipling and Dundas Street kiosk in Toronto. The folks at that location were excellent... friendly, fast and helpful. We received an upgrade to a PT Cruiser for no extra charge, and when I remarked that the car was a tad dirty and … [Read more...]
Discount Car and Truck Rentals: How NOT to Respond to Your Customers
On Friday, August 31st, a tractor trailer made an unsafe right turn on North Queen Street in Toronto and rammed into my rental car. The damage was considerable and the vehicle was no longer driveable. (See the full set of pictures in larger detail.) After filing a police report and getting the car towed to an auto body shop, I phoned Discount Car and Truck Rentals at the Kelfield depot in … [Read more...]
Try Harder Avis
For our recent trip to San Fransisco we booked a rental vehicle online through Avis and specified that we wanted an SUV. We arranged to pick the vehicle up at the Fishermans Wharf Avis location, just a short walk from the Sheraton, where we were staying. When we arrived at the AVIS depot, there was only one person behind the counter and the lineup was building. When we were finally served, we … [Read more...]