While at the Affiliate Convention this past August in Montreal, I stayed at the Hotel Intercontinental. It is a truly beautiful and elegant hotel and I managed to get a room with a great view of the river. The Intercontinental's customer service was fabulous and access to nearby attractions (e.g. China Town, Old Montreal, St. Catherine Street, etc.) is all within easy walking distance. I did … [Read more...]
Just Another Canadian Passport Processing Story…
My passport was set to expire on October 25th, 2007. Scheduled to to leave for AdTech New York on November 5th, and too familiar with the horror stories about Canadian passports taking many months to process, I was desperate to make sure that I had mine renewed in plenty of time. I called the passport office and after explaining that I live in the Okanagan (where there is no passport office) and … [Read more...]
Hey! Where’s the Shampoo?
Ed and I were overnighting at the Holiday Inn Express in Kelowna, B.C. after going to Just for Laugh's ComedyFest awhile back. There were no surprises about the hotel or the room until I went to hop in the shower the next morning. I normally bring shampoo and conditioner with me, however, over recent years packing that stuff has just meant added weight and wasted space in my bag, so this time I … [Read more...]
Discount Car and Truck Rentals: How NOT to Respond to Your Customers
On Friday, August 31st, a tractor trailer made an unsafe right turn on North Queen Street in Toronto and rammed into my rental car. The damage was considerable and the vehicle was no longer driveable. (See the full set of pictures in larger detail.) After filing a police report and getting the car towed to an auto body shop, I phoned Discount Car and Truck Rentals at the Kelfield depot in … [Read more...]
A Room with a View at the Banff Park Lodge
When checking into the Banff Park Lodge, I specifically asked the girl at the front desk in which direction the room faced. She pointed to the west. Being somewhat claustrophobic and knowing that the west-facing rooms had unobstructed views, I was relieved. I knew she had misled us however as we toted our baggage southwards down the first hall and then made an abrubt right turn to end up at a … [Read more...]