Horizon North, the company that bought Karoleena last year, is coming by our house tomorrow with a 3rd party contractor, apparently to 'fix' (at last) all that is wrong with this house. That's completely contrary to the promise currently on their website of 'Ready in 6 months, delivered anywhere.' Actually, when signed the building contract with Karoleena back in June 0f 2015, we were … [Read more...]
Open Letter to Rod Graham – President and CEO Horizon North / Karoleena
Dear Mr. Graham, We are clients who signed a building contract with Karoleena on June 1st, 2015. Since that time, we've been subjected to 160+ deficiencies in our new home, many of which have yet to be resolved. We were told by Phillip Stagg-Tanner "not to worry" about final billing back in July of 2016, however, despite repeated requested for final billing since that time, during which … [Read more...]
Air Canada: Stop Wasting My Time and Trying to Screw Me Out of Money You Owe Me
NOTE: This post worked! Air Canada refunded the cost of changes I made to my tickets after my mom passed away. Open Letter to Air Canada... Dear Air Canada Customer Service, I'm tired of trying to deal with your new BETA system that is slower than molasses and customer service agents who don't listen and tell me what I already know. I just want a refund for 2 changes I made to record … [Read more...]
Revera King Gardens: Absolutely Disgusted with the Lack of Care and Dirty Rooms
Revera King Gardens is NOT the retirement home you want your parents to be in. Background - My Mom chose to move into Revera King Gardens in Mississauga at the age of 99.75 in September 2014 when she was still ambulatory and able to get to the dining room. It was FINE then, especially at just over $3000 per month. Last November (2015) she suffered a fall during which she broke her hip … [Read more...]
Warm Welcome from the Garbage Man… NOT!
We moved our RV onto OUR lake property only 5 days prior to being yelled at by the Progressive Collection Services Ltd garbage man on Sundial Road. Looking out, I saw and heard the guy yelling at Ed to... "MOVE YOUR truck, that's MY turnaround spot"... ... not just once, but THREE times. … [Read more...]